terms & conditions

A+ Rewards Terms & Conditions

Here's How to Participate

1.    Earning Free* Flights and Business Class Upgrades: To participate in AirTran Airways’ A+ Rewards program and earn reward travel, you must enroll in the program by completing the A+ Rewards Personal Information Section by filling in all required identification information online at aplusrewards.com or in the A+ Rewards brochure found in airports served by AirTran Airways. You will be issued a member number that you will need to provide at the time of booking to receive credit for your flight(s). You will use your e-mail address as your login ID and establish a password online at aplusrewards.com to check your account status. Only the person named on the A+ Rewards Personal Information Section may earn rewards under the member number associated with that account and redeem reward travel earned in that person’s name under that member number regardless of who paid for that person’s transportation. Each person is limited to one A+ Rewards account. Individuals must participate separately in the program. Companies and organizations may not participate.

  1. Earning Rewards: A+ Rewards credits will be issued automatically at the rate of one per flight. An additional one-half A+ Rewards credit bonus will be issued for each Business Class flight on select fares. A+ Rewards credits may be issued for other activities at AirTran’s discretion. For the A+ Rewards program, a flight is defined as a trip on AirTran Airways from an origin city to a destination city, including any intermediate stops or connections. All legs of a connecting itinerary must be completed in order for A+ credits to be awarded for travel. A Business Class flight is one for which AirTran Airways’ full Business Class fare has been paid; a coach class flight is one for which any coach fare has been paid. AirTran U passengers will be rewarded a one-half A+ Rewards credit per flight. For purposes of this program, the following types of flights are not included: non-revenue travel, industry discount fares, barter/tradeout tickets, all other promotional fares, free* tickets, and A+ Rewards reward travel, all of which are ineligible for earning A+ Rewards credits. A+ Rewards credits will be automatically issued upon completion of flights and cannot be issued or re-issued after a flight has been completed, unless a Missing Credits form has been filled out and submitted up to 90 days after the flight has been completed.
  2. Program Earning Period: For Base members, A+ Rewards credits are valid for 12 months after the date on which they were posted to the member's account. For A+ Visa cardholders and Elite members, A+ Rewards credits are valid for 24 months after the posting date. Twenty-four month expiration period for A+ credits is valid only for A+ credits earned after an A+ Visa account is established or after Elite status is attained. A+ Rewards credits will be posted within three days after a flight is completed.
  3. Elite Level: Beginning April 22, 2009, A+ Rewards members who earn 10 or more A+ flight credits in any 90-day period or 25 or more A+ flight credits in any 365-day period will be qualified for Elite status in the A+ Rewards program. A+ Rewards flight credits are only those A+ credits earned by flying AirTran Airways and do not include A+ Rewards one-half credits earned for flying in Business Class or other A+ Rewards credits. Elite members are eligible for free Business Class upgrades and waiver of change and cancellation fees on select coach fares, upgrades at gate on day of departure, refunds on select coach fares, guaranteed seat availability for paid non-reward travel, advance seat assignment, second bag fee waived, higher priority standy-by status, dedicated check-in lines and security entrances at select airports, dedicated call-in line for immediate customer service, transfer of A+ Rewards credits to other A+ Rewards member accounts, priority boarding, and a 2-year expiration period for all A+ Rewards credits earned after Elite status is attained. If an Elite member earns fewer than 12 A+ Rewards flight credits in any given 12-month period following the member’s initial 12 months of Elite status, the member’s Elite status will expire at the beginning of the following calendar month and the member will be issued a Base member card. Once an Elite member’s status expires, the member must re-qualify for Elite status following the original rules. No exceptions will be made under any circumstances.
  4. Free* Travel Period: A+ Rewards credits earned in this program may be redeemed for free* tickets on AirTran Airways or other airlines for a period of 12 months following the date of issuance. A+ Rewards credits earned by A+ Visa Cardholders and Elite members beginning November 13, 2007 are redeemable for a period of 24 months from the date of issuance.
  5. Requesting an A+ Travel Reward: Requests for Rewards are accepted subject to review by AirTran Airways, whose sole judgment will determine if an A+ Travel Reward is issued.
  6. How to Redeem A+ Rewards Credits: Reward travel on AirTran Airways can be booked through your online A+ Rewards account at aplusrewards.com. Free* travel on other airlines requires that you call us at 1-888-3-A-PLUS-8 (1-888-327-5878) no fewer than 30 days before your planned departure date.
  7. Transferability of A+ Travel Rewards: Reward travel is transferable, and may be booked in the name of any person to whom you wish such ticket(s) to be issued. Business Class upgrades are transferable also, however, the person in whose name the reward ticket is issued must call to make the reservation.
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Here's How To Get Free* Flights On AirTran Airways

  1. Getting Free* AirTran Airways Travel: Use your A+ Rewards credits to book AirTran Airways reward travel online through your A+ Rewards account at aplusrewards.com. Alternatively, you may call us at 1-800-AIR-TRAN (1-800-247-8726) to book your reward travel. Effective January 1, 2008, one-way and roundtrip reward travel reservations for travel on AirTran Airways booked through an AirTran Airways reservation center will incur a $15.00 booking fee. Availability of seats on AirTran Airways is subject to capacity controls and blackout dates, and seats are limited and may not be available on all flights. A trip is defined as travel from a single point of origin to a single destination over the most direct routing between any two cities with published fares and schedules. Reward travel must be booked immediately following the redemption of A+ credits. Once a reward ticket has been issued, any subsequent reissues are subject to change fees as per the carrier’s contract of carriage.
  2. Upgrading to Business Class: Elite members and customers redeeming A+ credits for coach travel may request a free upgrade on select fare classes or purchase an upgrade with your credit card anytime beginning the day prior to departure, or at check-in if space is available, for a fee of $49 to $99 for each nonstop flight or $98 to $198 for connecting flights.
  3. Blackout Dates: Reward travel is subject to blackout dates on and around the following holidays: New Year’s Day, Presidents’ Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Visit aplusrewards.com for exact dates. Learn more about specific blackout dates.
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Here's How To Get Free* Flights On Other Airlines

  1. Free* Flights on Other Airlines: Redemption of 20 A+ Rewards credits is required for one free* coach roundtrip travel in the contiguous U.S. and Canada on Frontier Airlines. Redemption of 32 A+ Rewards credits is required for travel between the contiguous U.S. and Alaska, between the contiguous U.S. and Mexico, between Alaska and Mexico, and between Canada and Mexico. Redemption of 42 A+ Rewards credits is required for travel between the contiguous U.S. and Costa Rica. Redemption of 32 A+ Rewards credits is required for one free* coach roundtrip ticket for travel anywhere within the 48 contiguous United States served with no more than one connection each way. Redemption of 50 A+ Rewards credits is required for one free* coach roundtrip ticket for travel between the 48 contiguous United States and anywhere in Alaska, Hawaii, Canada, and Mexico. Redemption of 100 A+ Rewards credits is required for one free* coach roundtrip ticket for travel anywhere else in the world served with no more than two connections each way. Free* travel on other airlines will not be issued on routes where AirTran Airways publishes schedules and fares. On those routes, free* tickets for one-way travel will be issued for AirTran Airways flights in exchange for redemption of the appropriate number of A+ Rewards credits.
  2. Getting Free* Flights on Other Airlines After you've redeemed Credits for an A+ Travel Reward:
    1. Call us at 1-888-3-A-PLUS-8 (1-888-327-5878) at least 30 days before your desired departure date, between the hours of 7:00 a.m. and 11:00 p.m. (EST) Monday through Friday and between 9:00 a.m. and 9:00 p.m. Saturday and Sunday. Reward tickets will be issued for coach travel, subject to the lowest Advance Purchase Excursion fare published as filed with Airline Tariff Publishing Corporation (ATPCO) being available on the requested flights. AirTran Airways will purchase roundtrip transportation on your behalf, and arrange for express delivery of tickets to you. Additionally:
    2. You must agree to plan an itinerary with a stay at your destination including no less than one Saturday night, and no more than 30 days, using the most direct routing where qualifying fares are available, without planned stopovers or open-jaw segments; and,
    3. You must agree to accept alternative airline, departure, and/or return travel dates and times, depending upon availability of the lowest Advance Purchase Excursion fares published at the time you book your reward travel in the city pair in which you have chosen to fly.
    4. Your tickets will be sent via e-mail or express delivery to the person and address you specify when ordering them, and will be delivered to that address, signature required. Once delivered and signed for by a person at the address you specify, AirTran Airways shall have no further responsibility for provision of tickets.
    5. Tickets issued for flights on other airlines enter you into a contract of carriage with that airline, and AirTran Airways will have no further responsibility or liability for losses incurred in connection with your flight on that airline.
    6. Frequent flier mileage/credit may be earned on the airline serving as the carrier for your reward travel. Remember to give the A+ Rewards agent your frequent flier number for that airline .
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Here's How To Get Free* Business Class Upgrades on AirTran Airways

  1. Getting free Business Class Upgrades: Call us at 1-888-3-A-PLUS-8 (1-888-327-5878) to reserve your upgrade to Business Class anytime beginning midnight the day prior to departure. Four (4) A+ Rewards credits are required to redeem for a one-way Business Class upgrade. Availability of Business Class seats on AirTran Airways flights is subject to capacity controls and blackout dates, and seats are limited and may not be available on all flights.  
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Here's How to Receive Free* Companion Travel on AirTran Airways

  1. Free* Companion Travel: A companion account must be established by redemption of a Companion Pass award using the sponsor’s A+ Rewards credits. The selected companion must have an A+ Rewards account; if they do not have one, an account will be established for them. The sponsor may change their companion once each quarter by contacting the A+ Rewards Member Desk at 1-888-3-A-PLUS-8 (1-888-327-5878). Sponsor and companion travel may be booked separately; however, all companion travel must be made with the sponsor on the same flights. All companion travel bookings must be made by contacting the A+ Rewards Member Desk.
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Here's Other Important Information

  1. No Cash Value: A+ Rewards credits have no cash value, and may be redeemed only for transportation as defined and described in these Terms & Conditions, subject to the restrictions contained herein.
  2. Missing A+ Credits: It is your sole responsibility to ensure that you have provided your member number at the time of flight booking. If you feel that your A+ Rewards credits have not been posted properly, please fill out and submit the Missing Credits Request form. Requests will be honored up to 90 days from the completed flight date.
  3. Canceled/Delayed Flights: In the event of an AirTran Airways flight cancellation during the Program Earning Period, you will receive an A+ Rewards credit for your travel on the next available AirTran Airways flight. In the case of canceled or delayed flights on other airlines, provisions for re-accommodation, payment for incidental expenses, overnight hotel accommodations, etc. will be your sole responsibility, will not be the responsibility of AirTran Airways, and will be subject to the other carrier’s contract of carriage.
  4. Travel Reward Changes, Cancellations: Should you decide to change your ticket after it has been issued, you will be responsible for any change fees plus any applicable increase in airfare, according to your itinerary and fare class as defined in the tariff of the carrier on which your free* transportation is arranged by AirTran Airways.
  5. Validity: AirTran Airways’ A+ Rewards program is valid only in states where it is legal.
  6. Tax Liability: You will be solely responsible for local, state, or federal taxes due from receipt of free* flights.
  7. Passenger Facility Charges: You may be responsible for payment of Airport Passenger Facility Charges of up to $18 per roundtrip ticket issued, at the time your reservations are made, and must make such payment at that time by credit card.
  8. September 11th Security Fee: You will be responsible for payment of the September 11th Security Fee of up to $2.50 per segment at the time your reservations are made, and must make such payment at that time by credit card. A segment is defined as one takeoff and one landing.
  9. Fraud, Violation of Terms & Conditions: Any fraudulent act in regard to this program or violation of Terms & Conditions will result in forfeiture of all Flight Credits earned and will also result in prosecution.
  10. Changes, Cancellation: AirTran Airways reserves the right to amend, suspend, or terminate this program at any time without notice.
  11. Lost, stolen or destroyed A+ Travel Reward Tickets will not be replaced.
  12. Member Information: AirTran Airways may share information about members of A+ Rewards with other companies for marketing purposes, unless you indicate otherwise in your profile at airtran.com.

*Terms and Conditions: A+ Rewards seats are subject to availability and blackout dates. Taxes and fees are extra – the September 11th security fee of up to $2.50 per segment is not included. A segment is defined as one takeoff and one landing. Passengers traveling to/from Puerto Rico are subject to additional government taxes of up to $30.80.

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